Job details

Campaign & Delivery Manager job in Oxfordshire (612)

at Ridgeway (view profile)
Location Witney
Date Posted 12th September 2018
Category Client services
Job Type Full-time
Never Expire Never Expire


Ridgeway are looking for an experienced Campaign & Delivery Manager with digital expertise and excellent consultancy skills to maintain our all-important partnerships with our variety of supported clients.

About the role

As Campaign & Delivery Manager, you will provide management and leadership of retained client roadmaps and own small to medium scale projects as part of our multi-disciplinary key client accounts team. This role works closely alongside other team members including the Service Manager, Designers, UX, Developers and Search / Content Strategists, as well as working directly with a range of high-profile clients.


Primary Responsibilities

  • Attend and lead regular client meetings (both at Ridgeway and on client site) to capture and write briefs / proposals and to review progress.
  • Oversee all aspects of the delivery of enhancements, small to medium sized projects, change requests, roadmaps and campaign management.
  • Maintain accurate commercial status for specific clients.
  • Provide expertise and good decision making across multiple work streams to ensure the successful and effective project delivery to time, budget and scope.
  • Work with the Service Manager to coordinate team members by providing high level project planning and scheduling in order to ensure delivery and success.
  • Recognise and handle project risks, monitor progress and produce status reports both internally and externally as required.
  • Manage the successful delivery of campaigns and creative projects, by ensuring client business needs are understood and agreed deliverables meet the clients’ broader strategic direction.

Team and Line Management Responsibilities

  • Line management and mentoring of designated Support Executive staff, including completing annual appraisals alongside the Service Manager.
  • Ensure the team of Client Support Executives deliver against agreed milestones.
  • Carry out regular, monthly 1-to-1’s with the Support Executives.
  • Support and facilitate regular constructive feedback within the department and wider business

Skills and Experience

  • You will have experience running small to medium scale projects and accounts, with knowledge of road-mapping, pipelines and ongoing monitoring.
  • Digital Agency experience is critical.
  • You will be campaign focused and proficient at gaining a deep understanding of client goals.
  • Great communication skills and confidence liaising with both internal and external stakeholders across varying platforms. You should feel comfortable challenging briefs and articulating project requirements to a variety of individuals.
  • Experience leading and mentoring a team would be beneficial.

Further details

  • Salary

    We offer a competitive salary which is subject to skills and experience. Please state your salary requirements upon application.

  • Location

    This is a full time role within our Witney studio in Oxfordshire.

  • Equal opportunities

    We are an equal opportunities employer, and strongly support diversity in our team.

  • No agencies

    We only accept direct applications and request agencies are respectful of this.

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