|at Alberon (view profile)|
|Date Posted||3rd November 2017|
Digital Account Manager
Taking responsibility for sales and client relationships.
A key part of the role is to be fully involved in the new business / sales process. This will involve responding in the first instance to enquiries which we receive by phone and email. You’ll arrange meetings with prospective new clients where you’ll get to know them and their businesses, and understand their needs so we can work out the best way to help them. You’ll need to promote Alberon’s products and services and explain why we are the right people to help them!
You’ll need to prepare quotations and proposals so prospective clients have all the information they need to make a decision. You need to be an excellent communicator, both face to face, on the phone and in writing.
Alberon has a number of existing clients whose systems we support and maintain, and we would like you to gradually take responsibility for a number of these accounts. You’ll need to be in regular touch with these clients to make sure that we are meeting their needs and that their web / software systems are working for them as well as they can be.
You’ll work closely with other Alberon staff who are responsible for sales and marketing, and with our development manager who oversees the work of the design and development teams. You’ll also work closely with our project managers to make sure that the rest of the Alberon team have the information they need to deliver projects.
You must be knowledgeable and enthusiastic about how we can use web / software to help our clients to develop their businesses. You need to be a team player with a “can-do” attitude who can build strong relationships with our clients and with the talented people we have at Alberon.
You should be comfortable working in a small business environment where there are opportunities for people with drive to make a real difference to our work and to our success.
Skills & experience
- Strong communication skills (written, face to face, and by phone)
- Experienced in “Relationship sales”, good at rapport building
- Strong interest in technology, especially web / software design and development
- Team player but able to work without supervision using own initiative
- Experience with WordPress or other CMS systems
- Experience with Sugar or other CRM systems