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Software Product Training and Support Consultant job in Oxfordshire (621)

at Oxford Computer Consultants (view profile)
Location Oxford
Date Posted 16th October 2018
Category Technical
Job Type Full-time
Expiration Date 31/12/2018

Description

Status: Permanent, full-time position

Hours of work: 37.5 hours per week, 9am-5pm

Salary range: £28,000 - £35,000 per annum (depending on experience)

Must be willing to travel. Travel to client sites and overnight stay are part of this role. The amount of travel is variable but could be as much as 4 days per week.

We have several highly successful products which we sell into the Public Sector. These
products help Local Authorities to manage their contracts, commissioning, finance and quality monitoring.

We currently have a vacancy for a Software Product Training and Support Consultant.

Essential requirements:
  • Experience of training small to medium sized groups on software products.
  • Technical troubleshooting skills.
  • Strong communication and interpersonal skills as the successful candidates will be working
    directly with clients.
  • Writing training documentation / materials.
  • MS-Office skills.
  • Quick to learn.
  • Ability to work as part of a busy training and support team.
Desirable requirements:
  • Experience training in Local Government.
  • Training qualification / accreditation.
  • Experience of contracts and finance management systems.
  • Valid UK Driving Licence.
  • SQL experience would be beneficial.
The role involves the following tasks:
  • Product Training: Preparation of training materials and database. Running
    multi-day training sessions with users of varying ability.
  • First and second line support: Dealing with support requests submitted by clients. This could
    range from a usability issue to investigating a bug or writing an Ad Hoc report.
  • On site consultancy / Go live assistance: Visiting a client on site to assist with the smooth
    transition of a system from test to go live.
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